Aide & FAQ

CHARLOTTE NOIRE BONNETS

What are “Charlotte Noire Bonnets”?

After working as a hairstylist in the Geneva area for years, Jess Cali noticed a demand from her European clients for a product with virtually no European presence. Drawing on her knowledge of and experience with American haircare, Jess Cali sought to create the first premium, artisanal hair wear in the form of luxury bonnets. With a personal commitment to the care of curly hair, Charlotte Noire Bonnets was established to meet each client’s needs and to introduce a useful and stylish product to the women of Western Europe. Jess Cali is committed to helping her clients look and feel good, even when they’re sleeping!



What sizes do you offer?

Our bonnets are sized according to capacity of cavity. For example:

  • Small-On request only for babies & children
  • Medium- Our standard and most popular size. Great for medium curls and styles.
  • Large- Great for the huge Fro's, long or large braids, big curls and dread locs.



What materials do you use to make the bonnets?

Each handmade CN Bonnet is designed by Jess Cali and created using locally-sourced satin and cotton. Ranging from quirky to classic, Jess Cali always chooses fabric with an eye for femininity, fun, and fashion. Bonnets by CN are 100% Swiss-crafted. Countries where material is sourced:

  • Burkina Faso
  • Holland
  • France
  • Switzerland
  • Ghana
  • Gambia
​



How do I wash my bonnets?

Your bonnet can be washed easily by hand, using mild laundry soap, cool water, and a gentle touch. Your bonnet must be air dried by laying out flat out by hanging. Only wash as often as is necessary, and not excessively. All bonnets are subject to fade due to high amounts of pigment in fabric.



CHARLOTTE NOIRE HAIRCARE

Are ALL of Charlotte Noire’s products all natural?

Yes, all our products contain natural and fair-trade ingredients. It is imperative to the Charlotte Noire family that we respectfully source all our ingredients and packaging.



Can I mix and match Charlotte Noire products with other brands?

Yes! Feel free to use our products as YOU see fit for you and your lifestyle.



Do you hold any organic certifications?

It’s on its way.



Where can I purchase products in a store near me?

You can currently find our products physically at Cur-lish Hair Salon, Regensbergstrasse 301, 8050 Zürich or online at www.macurlroutine.com/e-shop/ and www.afroshoppe.com ​



What if I have an allergic reaction to your products?

We recommended discontinued use immediately and contact your physician. They can help you identify the ingredient that may have caused the reaction.



SHIPPING & RETURNS

Do you ship to me?

Charlotte Noire currently ship with Swiss Post office throughout Switzerland, Europe & America ​ All orders are shipped within 5 business days of purchase date. ​ Orders are normally received between 2-30 days depending on delivery location. ​ Due to customs in America, it may take longer for your order to arrive. We ARE NOT LIABLE for delays. ​ Switzerland DOES NOT OFFER tracking with all packages. For tracking, you must choose Priority shipping with tracking for an additional 6CHF. ​ We are NOT responsible for custom/ border fees.



Can I return my bonnet?

Because each bonnet is hand-crafted and custom-made, we cannot offer any exchanges or returns. Each sale is non-refundable and final.



SALON

What brands do you carry in salon other than your own?

  • Nook Italy
  • Design Essentials almond avocado line
  • NYC Curl
  • Mixed Chicks
  • Alterna
  • AG Hair
  • Bouclcéme
  • Amika
  • Guy Tang Mydentity